Terms, Conditions & Privacy Policy
Effective Date : 26th April 2024Terms and Conditions
- Definitions
- General
- Price and Payment
- Description
- Returns
- Refunds
- Damages
- Bottling
- Shipping Methods
- Royal Mail Second Class : If you choose this service, then your order will be split into individual packages with a maximum weight of 2kg each. Second Class items usually arrive within 2-3 business days. This service is untracked.
- Royal Mail Special Delivery : Special Delivery is a next day delivery option. This service is fully tracked.
- DHL : This service is next day delivery within the UK. This service is fully tracked.
- Royal Mail International Priority: All packages sent by Royal Mail will be split into individual packages with a maximum weight of 2kg each. Delivery is normally 3-6 business days within Europe and 6-12 business days worldwide. This service is not tracked.
- Royal Mail International Tracked : All packages sent by Royal Mail will be split into individual packages with a maximum weight of 2kg each. Delivery is normally 3-6 business days within Europe and 6-12 business days worldwide. This service is fully tracked.
- DHL Economy Select : Economic delivery option throughout Europe within 2-5 business days. This service is fully tracked.
- DHL Express : Delivery can be as quick as next day to certain European and North American destinations and is normally within 4-5 business days globally. This service is fully tracked.
- Import Duty and Taxes
- Delivery
- Shipping Delays
- Ownership
- Limitation of Liability
- Relationship of Parties
- Waiver
- Severability
- Governing Law
- Changes to our Terms and Conditions
In this document the following words shall have the following meanings:
"Buyer", "You" means the organisation or person who buys the goods.
"Goods" means the articles to be supplied by us to you.
"Seller", "Us", "We" means Lube Finder, 26 Reedling Close, Weymouth, DT3 5RX, United Kingdom.
These Terms and Conditions shall apply to all sales of goods by us to you.
Any variation to these Terms and Conditions must be agreed by both parties in writing for them to be enforceable.
Payment is required when you place the order. We do not offer credit facilities.
Orders will only be shipped once full payment for the goods has been received. Payment can be made by Credit/Debit card or by Bank Transfer.
Any description given or applied to the goods is given by way of identification only.
Whilst we make every effort to ensure the information we present is accurate, we cannot be held responsible for any mistakes/errors in the information given. This does not affect your rights to return unwanted products to us.
We make every effort to ensure that the product details shown on the website are correct, however if after you receive your goods from us, you are not completely satisfied with your purchase, then please, in the first instance contact us so that we can look into your concerns in more detail. You must contact us within 30 days of receiving the goods if you would like to raise an issue with us. If you are still unsatisfied with our response, then we will be more than happy to accept your order back in return for a full refund.
You shall pay for the cost of returning goods to us that you no longer want. All goods returned to us for a refund must be undamaged and in a saleable condition.
Please only return items to us if you have contacted us first and we have agreed to accept the items back.
Please package the items to the same standard that you received them in, and return them to the following address using a fully tracked postal or courier service.
Include a copy of the email authorising the return of the items inside the package so we can identify which order they belong to. Once returned items have been received and checked by us, we will issue a refund within 2 business days following the date of receipt.
In the case of Credit/Debit card purchases, refunds will be made back to the original card within 2 business days (It may take up to 5 working days to appear on your statement). Refunds for items made by bank transfer will be made within 2 business days of you providing us with your bank details.
If an item that we send out is returned to us by the Postal Services because there was an error in the address that you provided, or you failed to collect the item from your local postal office/courier after a delivery attempt has been made, then we will only refund the cost of the products returned to us. We would not be able to refund any postage costs paid in this case. If the item was returned to us because of a mistake that we made, then a full refund will be given.
If you have received an item that is damaged in transit, or there has been a leak inside the packaging, then please contact us. It would be helpful if you could provide us with as much information as possible about the problem (pictures etc), as we would like to make sure we can modify our packaging process to make sure the same problem doesn't happen again to you, or anyone else. We will of course replace (free of charge) any damaged items that you receive.
Replacement items will be shipped using the shipping method of our choice, and may not be the same method as originally paid for. If suitable replacements cannot be sourced, then a full refund will be made.
Any damages, shortages, over deliveries and duplicated orders should be reported to us within 7 business days of receipt to enable replacement or refund.
We purchase all of our oils in bulk and we bottle them ourselves. The packaging they come in is not original manufacturers packaging, nor is the labelling, however the important information, e.g specifications, identification and batch number is replicated on the labelling supplied. The oils are bottled in a clean area and every care is taken to avoid any contamination to the oil during transfer. Please note that we use professional transfer equipment that is cleaned properly when switching between different types and grades of oil.
UK Shipping
You must order by 3pm to get same day dispatch using Royal Mail and by 10am to get same day dispatch using DHL. Some remote locations within the UK may take longer. Tracking numbers (if available) will be provided by email when your item ships.
International Shipping
You must order by 10am to get same day dispatch using DHL. Tracking numbers (if available) will be provided by email when your item ships.
If you are purchasing from outside of the UK, local import duty and taxes may be payable. Any import duty and taxes are the responsibility of you, the buyer, and may be required to be paid by you to our courier prior to them releasing/delivering the parcel to you. If you are unsure whether import duty and taxes will be applicable to your purchase, we advise you to contact your local government tax office for more information.
We will always attempt to deliver the goods to you using the method chosen by you during the checkout, however sometimes we may need to change the shipping provider or use an alternative service to the one chosen in order to provide the relevant service. When we do so, we will attempt to use an equivalent service.
If we have split your delivery down into smaller packages (e.g due to volume restrictions on sending fluids internationally via Royal Mail), then we cannot guarantee that they will all arrive on the same day.
Quoted delivery times are not guaranteed.
We aim to dispatch goods on the same day as they are ordered if they are placed before the order cutoff time. This varies depending on the shipping provider chosen, and is stated during the checkout process. Sometimes because of IT failures, extreme weather, it may not always be possible to dispatch on the same day, in which case, we will notify you that there has been a delay.
We are not responsible for any costs that you incur due to the late delivery of an item from us. If the courier we use to ship an item to you indicates that the item has been lost in transit, then we will send out a replacement item at our cost, however we will only do this once we have had confirmation from the courier that it has been lost. This may be in the form of tracking details, or waiting until a certain time period has elapsed.
Ownership of the goods will not transfer to you until you have paid for the goods in full. Risk in the goods shall pass to you when they are delivered, or when you collect the goods from us.
We shall not be liable for any loss or damage suffered by you in excess of the purchase price.
Nothing contained in these Terms and Conditions shall be construed as establishing or implying any partnership, joint venture or agency between the parties.
If either of us fail to enforce any clause within these terms and conditions, this shall not preclude them from enforcing that clause in the future.
If a court determines that any clause of these Terms and Conditions is unenforceable, then this shall only affect that clause. All other clauses remain in effect.
This sale of goods shall be governed by the laws of England.
We may modify or update these Terms and Conditions from time to time to reflect the changes in our business and practices, and you should review this page periodically. We will update the "Effective Date" at the top of this page when we post changes to the Privacy Policy or our Terms and Conditions. Continuing to use our Services after we publish changes means that you have read and understood the changes.
Privacy Policy
If you have questions about our Privacy Policy, please contact us. Lube Finder is the data controller responsible for protecting your personal information.
This Privacy Policy applies to our website and email service.
- What information do we collect about you?
- Your Name
- Your Company Name
- Your VAT Number
- Your Billing Address
- Your Shipping Address
- Your Telephone Number
- Your Email Address
- Discount Coucher Codes
- Order Number associated with your purchase
- A subset of your credit card details. (We do not store your full payment details)
- Details of any products ordered
- Your IP Address
- Your eBay user id (for orders received via eBay)
- eBay order number (for orders received via eBay)
- Personal information you may choose to submit on our "contact us" form or by email
- The date and time of the request
- The url of the request being made
- The IP address of the computer making the request
- The agent identifier provided by your browser (includes information such as the browser type, operating system type etc.)
- The date and time of the email
- Your name
- Your email address
- The IP address and of the computer sending the email
- The IP address of your ISP's mail servers
- Your IP Address
- Your operating system
- Your browser software and version number
- Your screen resolution
- Your device type (i.e tablet, desktop, phone
- We use your IP address to determine and store your approximate location
- How long you spend on our website
- The pages you view and how quickly they load
- If you place an order, then the order number is logged, along with the products and prices
- Control over your Information
- How your information is stored
- Disclosure of your information
- Your rights regarding your personal information
- Right of access. The right to obtain access to your personal information
- Right to data portability. The right to receive your personal information in a commonly used format and to have your personal information ported to another data controller
- Right to rectification. The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or incomplete
- Right to erasure. The right to have your personal information deleted without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed
- Right to restrict processing. The right to restrict the processing undertaken by us on your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information
- Right to object. The right to object to the processing of your personal information
- Links to other websites
- Changes to our Privacy Policy
Information you provide
We collect personal information about you when you voluntarily submit information to us when you use our website or email us. This includes information you provide when you make a purchase, post a review, send us messages or redeem a discount voucher.
Legal Basis : Contract : We need to collect and process this information in order to supply you with the products you ordered, and to reply to questions you ask us.
The information we collect may include
Information we collect automatically
We collect certain information automatically when you use our website or email us, such as information about the pages and products you look at, the actions you take, information collected about the device you are using and your location. We use this information to enhance and personalise your user experience, to monitor and improve our websites and services, and to monitor and detect fraudulent activity.
Website Logs
Our website logs every request that is made to it by you.
Legal Basis : Legitimate Interest : We need to collect and process this information in order to monitor the use of our service and to detect and investigate fraudulent activity.
The information we collect may include
Email Logs
Our email system logs information regarding every email that you send to us, and we send to you.
Legal Basis : Legitimate Interest : We need to collect and process this information in order to monitor the use of our service and to detect and investigate fraudulent activity.
The information we collect may include
Please note that we do not use any technologies that would allow us to know whether you viewed or engaged with our emails.
User experience Logs
We use Google Analytics to monitor user experience information on our website. This service uses cookies to automatically collect usage information, including mouse clicks, pages viewed, speed of page loading, session duration. The information collected does not include passwords, payment details, or other sensitive personal data. We use this information for site analytics, optimisation and to improve website usability. More details on Google's use of this data can be found in Google's Privacy Policy here.
Legal Basis : Legitimate Interest : We need to collect and process this information in order to monitor and improve our service to you.
The information we collect may include
We do not operate an "account" system on our website. When you submit an order, personal information submitted is stored with each order placed. We do not have the facility for you to "log in" and modify your information centrally as it is not stored in this way.
If you would like to have individual order information, or all orders placed by you removed from our system, then please contact us. It may not be possible to remove all information from our system due to legal record keeping requirements, however we would recommend speaking to us to discuss your concerns.
Order data is held in our online systems for a period of 16 months to allow for financial record keeping, after which it is archived to offline storage and removed from our online system.
If you have submitted a review of a product on our website and would now like the information removed, then please contact us.
We do not send any marketing emails (at all!). All emails that you receive from us, are transactional emails generated in response to you submitting an order or a request to us directly. Because all of these emails are essential to provide you with the service requested, we do not provide the ability to "opt out" of receiving these emails.
We use country and postcode information from our orders to generate a map of the world showing the location of our orders. We use Google's location API to provide LAT/LONG coordinated based on postcode and country only, and then add a random offset of up to +/- 1 mile in either direction to avoid identifying individual properties. No personal information is included in the map other than a marker showing location. If you believe that you can be identified by this map and would like your information removed, then please contact us.
Most browsers allow you to adjust your browser settings to, (a) notify you when you receive a cookie, which lets you choose whether or not to accept it, (b) disable existing cookies or (c) set your browser to automatically reject cookies. Blocking or deleting cookies may negatively impact your experience using our website.
Your information collected through our website may be transferred to, stored and processed in other countries, including those outside the European Union, in which we or our service providers maintain facilities. Please note that these internal and external international transfers of your personal information are made pursuant to the standard data protection clauses adopted by the European Commission.
Security of your information is very important to us, and we have put in place safeguards to preserve the integrity and security of information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take all reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of our legitimate business interests and satisfying any legal or reporting requirements.
For Credit/Debit card orders, we will disclose your personal information with "Stripe". Stripe transactions are subject to the Stripe privacy policy which is available here. This is necessary for us to collect payment for the orders that you place with us.
We may disclose your Name, Shipping Address and Telephone number with our suppliers, if you order a product from us and we intend to ship directly from our supplier.
We will disclose your Name (if given) and your comments with the general public on our website if you choose to submit a product review.
We will disclose any personal information with the Police or Security Services if we believe that such action is necessary to comply with the law.
In addition to the ways in which you can manage the use of your data as outlined above, you have the following specific rights under GDPR in respect of your personal information that we hold
If you wish to exercise one of these rights, please contact us. You also have the right to lodge a complaint to the Information Commissioner’s Office here.
Our website or emails may contain links to third party websites and our users may post links to third party websites in product reviews. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third party sites.
We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and you should review this page periodically. We will update the "Effective Date" at the top of this page when we post changes to the Privacy Policy or our Terms and Conditions. Continuing to use our Services after we publish changes means that you have read and understood the changes.